»HCP Support

This topic introduces support-related information about using HashiCorp Cloud Platform (HCP), including service level agreements, available support plans, limitations, and service quotas.

»Support Plans

Our Cloud Support Plan offers a number of support tiers and the response and resolution time are based on your cluster tier or annual contract terms.

For detailed information about our Cloud Support Plan, please refer to Cloud Support.

»Service Level Agreement

HashiCorp's Cloud Service Level Agreement (SLA) applies to our cloud services, exclusively. HashiCorp's Cloud services SLA does not apply to any other product or products offered by HashiCorp. Cloud SLAs apply to all product-grade clusters.

Refer to the HashiCorp Cloud SLA for details.

»Service Quotas

HCP enables customers to provision a finite number of resources, such as HVNs and clusters, immediately after sign up.

HCP service quotas are the maximum number of resources that can be provisioned in your HCP account. HCP, as well as individual services that run on the platform (e.g., HVNs, Consul clusters, etc.), enforce various quotas. Quotas apply globally, but individual service quotas are applied at the organization level.

The following table describes the quotas and default values.

Last Update: Sept. 20, 2022

»Request Additional Resources

Depending on your business need, you may need to increase your service quota values. Quota requests are handled by HashiCorp Support.

Submit a request form with HashiCorp Support to request additional resources: HCP Quota Request Include your organization ID in the request.